Refund policy

At Aveyro, we want you to feel confident when shopping with us.

In addition to your statutory consumer rights under applicable European Union consumer protection law, eligible purchases may also be covered by our 30-Day Satisfaction Guarantee and Safe Delivery Guarantee, as described below.

Nothing in these voluntary guarantees limits, excludes, or replaces any statutory rights you may have under applicable consumer protection law.

Where We Sell and Ship

Aveyro sells and ships exclusively to customers located in the European Union (EU).

We do not currently accept or fulfil orders placed for delivery outside the European Union.

This Returns & Refunds Policy applies to orders placed on Aveyro.co and delivered within the European Union.

14-Day Right to Cancel (Right of Withdrawal)

If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us within the applicable 14-day period at: support@aveyro.co

You may notify us using any clear statement explaining that you wish to withdraw from the purchase, or by using the model withdrawal form provided at the end of this policy.

After notifying us of your withdrawal, you must return the goods in accordance with the return instructions we provide and within the period required by applicable law.

Returns Under the 14-Day Right of Withdrawal

Under the statutory right of withdrawal, you may inspect and try on the product only to the extent reasonably necessary to determine its nature, characteristics, fit, and functionality, in a similar way to how you would inspect a product in a physical store.

For shin guards, this generally means a reasonable indoor try-on.

If the product has been handled or used beyond what is reasonably necessary for this purpose — for example, during training, a football match, or other sporting activity — you may be responsible for any resulting reduction in the value of the product, where permitted by applicable law.

This limitation applies to the statutory 14-day right of withdrawal and does not prevent eligible normal sporting use under our separate voluntary 30-Day Satisfaction Guarantee, described below.

Please return products:

• Clean
• With all included components
• In their original packaging where reasonably possible
• With proof of purchase or sufficient information for us to identify the order

The absence of original packaging alone does not remove any statutory rights you may have.

Unless the return results from a faulty, damaged, defective, incorrect, or otherwise non-conforming product, the customer is responsible for the direct cost of returning goods under the 14-day right of withdrawal, where permitted by law and where this has been disclosed before purchase.

Please do not return products without first contacting us for return instructions.

30-Day Satisfaction Guarantee

Try FlexGuard™ With Confidence

We want you to feel confident trying your Aveyro FlexGuard™ Shin Guards.

Our voluntary 30-Day Satisfaction Guarantee gives you 30 days from the date your order is delivered to try your FlexGuard™ during normal use, including training and football matches.

If you are not satisfied with the fit, comfort, secure feel, or overall experience of the product, contact us within 30 days of delivery.

For an eligible claim, you may choose between:

• A replacement; or
• A full refund of the eligible product price

This guarantee is offered in addition to, and does not replace or limit, your statutory consumer rights.

Eligibility for the 30-Day Satisfaction Guarantee

To qualify:

• You must contact us within 30 days of receiving your order
• The product must have been purchased directly from Aveyro.co
• You must provide your order number or sufficient information for us to identify your purchase
• Your request must relate to genuine dissatisfaction with the fit, comfort, secure feel, or overall experience of the product
• Any use of the product must have been normal and consistent with its intended sporting purpose
• The product must not have been deliberately damaged, altered, abused, or misused
• The product must not have been lost or disposed of before we have had a reasonable opportunity to review the claim

Normal use during football training or matches does not, by itself, make the product ineligible for this guarantee.

We may request reasonable information or photographs where necessary to verify the purchase, identify the product, understand the issue, or prevent fraudulent use of the guarantee.

We will not require unnecessary or complicated steps for genuine claims.

How the 30-Day Satisfaction Guarantee Works

To make a claim, contact: support@aveyro.co

Please include:

• Your order number
• The product or pair concerned
• A brief description of why you are not satisfied
• Your preferred resolution: replacement or refund

Once we confirm that your claim qualifies, we will arrange the appropriate solution.

Replacement

If you choose a replacement, we may help you select a more suitable size where appropriate.

An approved replacement under this guarantee will be provided without an additional product charge.

Where applicable, Aveyro will also cover the shipping cost of sending the approved replacement to you.

Refund

If you choose a refund, we will refund the eligible product price paid for the affected pair or item.

The refund will be issued to the original payment method unless otherwise agreed and permitted by law.

Any original shipping charge is not automatically refundable under this voluntary Satisfaction Guarantee unless required by applicable law or expressly confirmed by us.

Returns Under the 30-Day Satisfaction Guarantee

Depending on the circumstances, we may ask you to return the product before completing a replacement or refund.

If we require a return as part of an approved 30-Day Satisfaction Guarantee claim:

• We will provide return instructions
• Aveyro will cover the reasonable return shipping cost using the return method we provide or approve
• You should not send the product back without contacting us first

Normal signs of reasonable football use will not automatically invalidate an eligible Satisfaction Guarantee claim.

However, deliberate damage, misuse, substantial abuse, alteration, or damage unrelated to normal use is not covered.

Multi-Pair and Bundle Orders

If your order contains multiple pairs, the 30-Day Satisfaction Guarantee applies to each purchased pair individually, subject to the eligibility requirements above.

A claim relating to one pair does not automatically make the remaining pairs in the order eligible for a refund or replacement.

For example, if you purchase three pairs and are dissatisfied with one pair, the guarantee may apply to that affected pair without requiring a refund of the entire three-pair bundle.

Where a refund is approved for an individual pair purchased as part of a bundle or promotional offer, the refund amount will be based on the amount actually attributable to that pair under the original transaction and promotion.

We may review multiple claims from the same order together where appropriate.

Nothing in this section limits any statutory rights that apply to the entire order.

When the 30-Day Satisfaction Guarantee Does Not Apply

Our voluntary Satisfaction Guarantee does not cover:

• Deliberate or intentional damage
• Damage caused by misuse or use outside the product's intended purpose
• Products that have been materially altered or modified
• Products that have been lost or disposed of before a claim can reasonably be reviewed
• Fraudulent, false, or misleading claims
• Claims involving products not purchased from Aveyro.co
• Repeated or excessive claims that reasonably indicate abuse of the voluntary guarantee
• Damage resulting from circumstances unrelated to the ordinary performance, fit, comfort, or use of the product

Normal wear resulting from reasonable use during the 30-day trial period does not, by itself, disqualify a genuine Satisfaction Guarantee claim.

These limitations apply only to our voluntary 30-Day Satisfaction Guarantee.

They do not limit your statutory rights where a product is faulty, defective, incorrect, damaged, unsafe, not as described, or otherwise not in conformity with your order.

Safe Delivery Guarantee

Your Order Is Protected From Checkout to Your Door

Your Aveyro order is protected while it is on its way to you.

Our Safe Delivery Guarantee covers situations where an order:

• Is confirmed lost in transit
• Arrives damaged during delivery
• Arrives defective
• Contains the wrong product
• Contains the wrong size or colour compared with what you ordered
• Is missing an item included in your order

If you experience one of these issues, please contact us at: support@aveyro.co

For the fastest resolution, we recommend reporting visible delivery damage, missing items, or incorrect items within 7 days of delivery.

This 7-day recommendation does not limit or shorten any statutory consumer rights you may have.

What We Need From You

When contacting us about a Safe Delivery Guarantee claim, please provide:

• Your order number
• A brief description of the problem
• Clear photographs of the item and packaging where reasonably possible and relevant
• Any additional information reasonably required to investigate the issue

For lost parcels, we may first investigate the shipment with the applicable carrier.

How We Resolve Safe Delivery Claims

Once the issue has been verified, we will provide an appropriate solution.

Depending on the circumstances, this may include:

• Sending a replacement at no additional cost
• Sending the correct item, size, or colour
• Replacing a damaged or defective item
• Refunding the affected item or order where replacement is unavailable or where a refund is otherwise required by applicable law

If the issue resulted from an incorrect, damaged, defective, faulty, missing, or non-conforming item, you will not be charged replacement shipping costs.

If we require the affected product to be returned, Aveyro will provide appropriate return instructions and will cover the reasonable return shipping costs where required under applicable law.

Lost Parcels

If your tracking information shows that your parcel has not arrived, is significantly delayed, or appears to have been lost in transit, please contact us at: support@aveyro.co

We will investigate the shipment with the applicable carrier.

Where a shipment is confirmed lost, we will arrange an appropriate replacement or refund in accordance with applicable consumer law and our Safe Delivery Guarantee.

When delivery is arranged by Aveyro, we remain responsible for the order until it has been delivered to you or another person designated by you, subject to applicable law.

Damaged, Faulty, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, faulty, defective, incorrect, materially different from what you ordered, or otherwise not in conformity with the contract, please contact us as soon as possible at: support@aveyro.co

Please include:

• Your order number
• A description of the issue
• Clear photographs or video showing the problem where reasonably possible

Where applicable, we will provide the remedy required under EU consumer law.

Depending on the circumstances, this may include:

• Repair, where appropriate
• Replacement
• Price reduction
• Refund

Any remedy required under your statutory rights will be provided without additional cost to you, including applicable shipping costs.

This section is separate from our voluntary 30-Day Satisfaction Guarantee.

For example, if Aveyro sends you the wrong size, wrong colour, or a defective product, this will be handled as an incorrect or non-conforming order and not merely as a Satisfaction Guarantee claim.

Refunds

Once we have reviewed your request, we will notify you whether a refund has been approved.

Where a refund is due, it will be issued to your original payment method using the same means of payment used for the original transaction, unless otherwise agreed and permitted by law.

We do not charge a refund-processing fee.

Your bank, card issuer, or payment provider may require additional time to display an approved refund in your account after it has been processed by us.

Refunds Under the 14-Day Right of Withdrawal

For an eligible statutory withdrawal, we will issue the required refund without undue delay and within the period required by applicable law.

Where permitted by law, we may withhold reimbursement until:

• We receive the returned goods; or
• You provide evidence that the goods have been sent back,

whichever occurs first.

For eligible withdrawals, we will refund the product price and the cost of our standard delivery option.

If you selected a more expensive premium, expedited, or express shipping method, any additional amount above the cost of our standard delivery option is not refundable unless required by law.

The direct cost of returning a change-of-mind order is the customer's responsibility where permitted by law and disclosed before purchase.

Refunds Under the 30-Day Satisfaction Guarantee

The 30-Day Satisfaction Guarantee is separate from the statutory 14-day right of withdrawal.

Under an approved Satisfaction Guarantee claim, an eligible customer may choose a replacement or a refund of the eligible product price.

The Satisfaction Guarantee allows reasonable normal use, including training and football matches, during the 30-day period.

If we require the product to be returned as part of an approved Satisfaction Guarantee claim, Aveyro will cover the reasonable return shipping cost using the return method we provide or approve.

Original shipping charges are not automatically refundable under the voluntary Satisfaction Guarantee unless required by applicable law.

Nothing in this section affects any separate refund rights available under:

• The statutory right of withdrawal
• The legal guarantee of conformity
• Other applicable consumer protection law

Exchanges

For fit, comfort, or general satisfaction issues reported within 30 days of delivery, you may qualify for our 30-Day Satisfaction Guarantee described above.

For other voluntary change-of-mind exchange requests, please contact us at: support@aveyro.co

Where appropriate, a change-of-mind exchange may be handled as a return followed by a new order.

This does not affect your statutory rights.

Abuse of Our Voluntary Guarantees

Our guarantees are designed to protect genuine Aveyro customers and allow them to purchase with confidence.

We may reasonably refuse a claim under a voluntary Aveyro guarantee where there is evidence of:

• Fraudulent activity
• False, altered, or misleading information
• Repeated or excessive voluntary guarantee claims
• Deliberate misuse or intentional damage
• Material alteration of the product
• Claims involving products not purchased from Aveyro.co
• Attempts to obtain multiple refunds or complimentary replacements for the same eligible product without a legitimate basis

We may request reasonable information necessary to investigate a claim.

We will not reject a genuine claim simply because the product shows reasonable signs of normal use permitted under the relevant guarantee.

Nothing in this section allows us to refuse or restrict a valid statutory consumer claim.

Your Statutory Rights

Nothing in this Returns & Refunds Policy, including our 30-Day Satisfaction Guarantee or Safe Delivery Guarantee, is intended to limit, exclude, or replace your statutory consumer rights.

Consumers in the European Union generally benefit from a minimum two-year legal guarantee of conformity for new goods that are faulty, defective, incorrect, not as described, or otherwise not in conformity with the contract.

Depending on the circumstances and applicable law, statutory remedies may include repair, replacement, price reduction, or refund.

Some EU Member States may provide additional or longer protections under national law.

Where applicable statutory rights provide greater protection than one of our voluntary guarantees, those statutory rights will continue to apply.

Alternative Dispute Resolution (ADR)

If you are an EU consumer and we are unable to resolve your complaint directly, you may be entitled to refer the matter to an appropriate alternative dispute resolution body in your country, where applicable.

Contact Us

For any return, refund, guarantee, delivery, or order issue, please contact us at:

Email: support@aveyro.co

Please contact us before returning any product so that we can provide the appropriate return instructions.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Aveyro — support@aveyro.co

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Description of goods: _______________________

Ordered on: ______________ Received on: ______________

Name of consumer(s): _______________________

Address of consumer(s): _______________________

Signature of consumer(s): _______________________
(only if this form is notified on paper)

Date: ______________

Last updated: 24 September 2026